Client Onboarding Journey
Objective Build rapport, understand the client’s needs, and set expectations. Actions Proposal and Agreement Objective Align on services, timelines, and deliverables, and formalize the agreement. Actions: Customized Proposal: Based on the discovery call, create a proposal that covers: Agreement and Contract: Once the proposal is accepted, send an official contract. Ensure it outlines payment terms,…
Customer Communication Standards
Pre-Project Communication Internal updates Provide internal updates within the first 24 hours of the project initiation. External Updates For all client inquiries please acknowledge the email within the first 6 hours of receiving the email. Thereafter, please provide the client with a response/ feedback within 24 – 48 hours. After having a brief chat with…
Payment Process
Payment Process If the total cost is less than $1500 request for the full amount to be paid before the project commences Payment Methods Payments can be made via EFT/ bank transfer, cash or EcoCash into the IceCream Digital accounts Project Cancellation Should either party stop the project at any point during the development phase,…
Client Outreach Template- Email
Dear [Client’s Name], I hope this message finds you well. I’m [Your Name], [Your Position] at [Your company Name], where we specialize in helping businesses like yours create impactful digital experiences through expert web design, creative graphic design, and dynamic community management strategies. How We Can Help Your Business: What Makes Us Different: We believe…
Client Outreach Template – Phone Call
[Greeting and Introduction] (Wait for response) Purpose of the Call Why We Are Calling Ask for Needs/Challenges How Your Services Can Help Offer Next Steps Closing (If no interest or not available) Key Points to Remember for the Call: