Pre-Project Communication
- Response Times
Internal updates
Provide internal updates within the first 24 hours of the project initiation.
External Updates
For all client inquiries please acknowledge the email within the first 6 hours of receiving the email. Thereafter, please provide the client with a response/ feedback within 24 – 48 hours.
- Initial Consultation
After having a brief chat with the client regarding their inquiry, schedule a consultation (via Google meet or phone call) within 24-48 hours to discuss their requirements further and explore ways in which our team can assist.
- Project Proposal
Send a detailed proposal to the client outlining the project scope, timeline, and costs within 24 – 48 hours after the call.
- Agreement Signing
If the client agrees to the proposal send them an agreement to sign within 24 – 48 hours.
- Invoice the client
If the project cost is greater than $1500 request for 70% of the full amount to be paid before the project commences.
If the project cost is less than $1500 request for the full amount to be paid before the project commences.
- Follow-ups
If the client is taking time to respond, follow up with them within 72 hours.
If the client hasn’t responded after the first follow-up, follow up with them again a week after the first follow-up
If the client hasn’t responded after the second follow-up, follow up with them again 10 days after the second follow-up
If the client hasn’t responded after the second follow-up, follow up with them again 3 – 4 weeks after the first follow-up
If the customer indicates they’re not interested or asks to be removed from future contact, honor the request promptly. If they express being too busy, you can offer to reconnect at a later time.
